1. TERMS AND CONDITIONS

1.1. The following definitions are used in these Terms and Conditions:

“Access Device” means any electronic means of accessing the Services, including, but not limited to, computers, smartphone devices, feature phones, tablet devices, touch devices or any home entertainment system such as video games consoles and smart TVs (or any other remote means).

“Bonus Terms” mean any terms and conditions and/or rules with regard to promotions, bonuses and special offers which may apply to any part of the Services from time to time.

“Betting” means the act of placing a wager or stake of monetary value (or its equivalent) by the Player on the outcome of a game or event offered within the Services, where the result is determined fully or partially by chance, and which provides the opportunity to win a prize.

“Bet” means a monetary stake or its equivalent placed by the Player on the outcome of a game offered within the Services, where the result determines whether the Player wins or loses that stake.

“Funds” mean electronic money (cryptocurrency) and/or fiat currency that is used when using the Services and consists of the following currencies, including but not limited to:: for cryptocurrency - USDT, USDC, BTC, ETH, BNB, TRX, for fiat currency - CAD, USD, EUR, BRL. . We may expand the list of cryptocurrencies, please follow the available options on our Website.

“Gambling” means any game in which participation requires the Player to place a bet, providing an opportunity to win a prize, where the probability of winning and/or the amount of the prize depends entirely or partially on chance, as well as on the Player’s knowledge or skills.

“Gaming” means any digital or interactive game played for entertainment or competition purposes, which may involve elements of skill, chance, or both.

“Group” means 2GIG TECHNOLOGIES LTD, registration No. ΗΕ 471857, registered address is at: Archiepiskopou Makariou III, 84, Office 1, 6017, Larnaka, Cyprus and Redline Solutions Limited, registration No. 15884, registered address is at: Hamchako, Mutsamudu, the Autonomous Island of Anjouan, Union of Comoros. The division of competence of Group of companies is detailed in these Terms and Conditions.

“Operator” or “Company” means Redline Solutions Limited, a company registered in the Autonomous Island of Anjouan, Union of Comoros registration No. 15884, registered address is at: Hamchako, Mutsamudu, the Autonomous Island of Anjouan, Union of Comoros (hereinafter also “We”, “Us” or “Our”), who’s activity is regulated by license No. ALSI-202502005-FI1 granted by the Government of the Autonomous Island of Anjouan, Union of Comoros.

“Odds” mean the value assigned by the Operator to an outcome in the event. Odds are multiplied by the Player’s bet to calculate the prize (win).

“Payment Processor” means 2GIG TECHNOLOGIES LTD, a company registered in Cyprus with registered company number ΗΕ 471857 being owned and fully controlled by the Operator and acting on the basis of agreement concluded with the Operator.

“Privacy Policy” or “Policy” means the Operator’s Privacy Policy available on the Website.

“Player”, “Customer”, “Client” or “User”, means You as a registered user and Account holder of our Website with access to the Services.

“Player’s Account” or “Account” means a personal account of the Player, created by the Player on the Operator’s Website with the aim to access and use of the Operator’s Services.

“Rules” means the Game Rules and/or Betting Rules that are specifically applicable to the relevant type of gambling, gaming and/or betting, as identified in more detail in paragraph 1.3.

“Refund” means a reversal of the Funds as per request of the Player deposited in the Player’s Account not used for the Services.

“Responsible Gambling” means ensuring that gaming, gambling or betting remains a safe and enjoyable activity by promoting player protection, preventing underage gambling or betting, and offering tools to manage gaming behaviour.

“Services” or “Operator’s Services” mean, as appropriate, the Gaming, Gambling and/or Betting Services offered for the time being by the Operator through the Website and/or via any Access Device application.

“Supervision Institution” means the supervision institution of commercial gambling in the Autonomous Island of Anjouan, Union of Comoros;

“Support Service” means Customer’s Support Service available 24/7 at [email protected] or via the Website Customer Support chat function.

“Terms and Conditions” mean the terms and conditions set out in this document;

“Terms of Use” mean (a) these Terms and Conditions or Agreement; (b) our Privacy Policy; (c) Anti-Money Laundering and Countering Financing of Terrorism Policy, and (d) where appropriate under paragraph 1.3, the relevant Game Rules, Bonus Terms and Additional Terms including but not limited to any other gaming, gambling and/or betting specific rules applicable to the Services that are being used by You;

“Website” means the website or any respective page, subpage, subdomain or section thereof from time to time, located at or accessible via the domain name: www.claps.com

1.2. By registering and clicking “I agree” on the Website, You agree to be bound by the Terms of Use and You accordingly agree: (a) to the use of electronic communications in order to enter into the Agreement between You and the Operator; and (b) that Your agreement to the Terms of Use is equivalent to signing the Agreement by hand; (c) that in order to use our Services You will provide us with Your personal information we request from You, which shall be processed on the basis of our Privacy Policy; (d) with other applicable rules and polices to the Services.

1.3. When You participate in any game (including but not limited to slots, live games, originals, etc.) on our Website, place a bet, or use the Services in any way, You agree to adhere to the Game Rules for each game You play, as outlined in the relevant section of the Website, any associated Rules tabs and these Terms and Conditions. For new games, You agree to follow the specific rules for that game, along with any Bonus Terms, withdrawal terms and conditions, and any other terms applicable to the Services. Additionally, You acknowledge and accept any terms You must confirm as part of using the Services. Therefore, by entering into this Agreement with us and Your using of our Services and our Website, You acknowledge that You have read, understood, and agree to comply with our Terms of Use. Therefore, please read the Terms of Use carefully before accepting them and entering into an Agreement. If You do not agree or do not understand some of the provisions of the Agreement, or if You believe that these Terms of Use affect any of Your statutory rights, please do not enter into the Agreement.

1.4. The Terms of Use are originally written in English, and any interpretation of them should refer to the English version. In cases where the Terms of Use, or any related documents or notices, are translated into other languages, the English version shall prevail.

1.5. Please take note that we may change the Terms of Use from time to time, as set out in paragraph 3 below and it is Your responsibility to check the Terms of Use by Your own from time to time.

1.6. If You do not agree to accept and be bound by the Terms of Use, please do not open the Player’s Account, and/or continue to use Player’s Account. By continuing to use any of the Services, You agree to the Terms of Use, which we have communicated are effective at any given time.

1.7. To clarify, all sections of the Website are subject to the Terms of Use. You should always ensure that Your use of the Services complies with these Terms.

2. GENERAL TERMS

2.1. The Terms of Use are developed and presented by the Operator on the Website. The Terms of Use are constantly available for Your review, except for possible mandatory technical works on the Website, some downtimes, global problems with the Internet, problems with Your Access Device and Your connection to the Internet. In the event of any such situation, please review the Terms of Use later, when they are available on the Website. Please take note, that the Operator bears no responsibility if the Terms of Use are temporarily unavailable on the Website due to any technical problems. When You register on the Operator’s Website and click “I agree”, as stated above in clause 1.2., this means that You have read, understood and agreed to the Terms of Use and that You have voluntarily signed the Agreement by ticking “I agree”. Thereafter You will be able to create the Player’s Account as indicated in Section 4 below and to receive an access to the Services. For additional clarification, the Parties to the Agreement are You and the Operator. The Payment Processor acts as a payment agent of the Operator based on the agency agreement concluded between the Operator and the Payment Processor.

2.2. In the case of terms and conditions relating to the Funds held in Your Account from time to time, such Funds may be held by any Operator Group company, which (where appropriate) shall include our agents, partners, and suppliers.

3. CHANGES TO THE TERMS OF USE

3.1. The Terms of Use may be updated by us periodically for various reasons, such as for commercial purposes, to adhere to legal requirements, to follow directives or recommendations from regulatory authorities, or to enhance our Services. Therefore, we recommend that You review the Terms of Use outlined herein from time to time. By continuing to use the Service, You are considered to accept any amendments introduced in the Terms of Use.

3.2. Please take note that apart from publishing updated Terms of Use on our Website, we do not separately notify You of any changes, therefore once again we encourage You to check the Terms of Use from time to time, because it is Your solely responsibility to be aware of updated changes. Please let us reiterate that by continuing to use the Service, You are considered to accept any amendments introduced in the Terms of Use.

4. OPENING PLAYER’S ACCOUNT

4.1. To place a bet or participate in games using the Services, You need to create an account with the Operator.

4.2. To establish the Player’s Account for utilizing the Services, You can:

4.2.1. click on the “Sign up” button on the Website and follow the displayed instructions; or

4.2.2. use any other account registration methods that the Operator may provide from time to time.

4.3. When You create the Player’s Account, You will be required to submit personal information, such as Your name, date of birth, and valid contact details, which may include Your address, phone number, and email address (“Contact Details”). You can update Your Contact Details by reaching out to our Support Service or by using the Account management page on the Website or through any other method that the Operator may offer periodically.

4.4. By opening the Player’s Account, You confirm that:

4.4.1. You are aware of and accept the risks involved in using the Services, including the possibility of losing the Funds as well as winning it; The Operator is not liable to You for any Your loss.

4.4.2. You are: (a) at least 18 years old; and (b) You are of legal age for gambling, gaming, betting in jurisdiction of Your residence (the “Relevant Age”); (c) not currently self-excluded from our Website;

4.4.3. Gambling is not prohibited in Your residing territory;

4.4.4. You have the legal capacity to enter into agreements;

4.4.5. You are not barred from participating in gambling, gaming, betting;

4.4.6. You have not previously had the Account terminated by us for any reason; and

4.4.7. You recognize and accept that the value of cryptocurrency can fluctuate significantly based on market conditions.

4.5. Your Player’s Account must be established under Your correct name and personal details. It should only be registered once, and cannot be duplicated through another individual, family member, household, address (postal or IP), email address, access device, or any shared environment (such as schools, workplaces, public libraries, etc.). Any additional accounts created by You or that You beneficially own in connection with the Services will be referred to as “Duplicate Accounts”. We reserve the right to close any Duplicate Account without prior notice. It is solely Your responsibility to ensure that no Duplicate Accounts are created. You shall inform us if You have opened or attempted to open any Duplicate Account. Should You fail to act accordingly, we may block access to Your Account and withhold Your balance as indicated below. You acknowledge and accept that we shall not be liable for any losses incurred on such Duplicate Account.

4.6. If a Duplicate Account is closed:

4.6.1 All bonuses, free bets, and winnings from that Duplicate Account will be void and will be forfeited by You;

4.6.2. We may, at our discretion, nullify all winnings and refund Your deposits (minus any amounts related to void winnings) made with that Duplicate Account.

4.6.3. We may choose to recognize the usage of the Duplicate Account as valid, in which case we will retain all losses and wagers placed by You through that Duplicate Account

4.7. Please note, that You replenish Your balance in Your Account by Your own, we do not store data of Your crypto wallet.

4.8. You are solely responsible for any taxes that may be owed on the winnings awarded to You as a result of using our Service.

4.9. You are prohibited from transferring, selling or acquiring the Player’s Accounts to or from other Players.

5. VERIFICATION OF YOUR IDENTITY; ANTI-MONEY LAUNDERING REQUIREMENTS

5.1. You confirm and warrant that:

5.1.1. the name and email address, provided by You when creating Your Player’s Account are accurate;

5.1.2. You are the legitimate owner of any funds You deposit into Your Player’s Account;

5.1.3. You are not using the Services from prohibited for gaming, gambling, betting jurisdictions and/or not from the territories of restricted countries indicated in clause 6.6. herein;

5.1.4. You are not using a virtual private network (VPN), proxy server, or any other technology or method to obscure, falsify, or misrepresent Your actual location while accessing the Services.

5.2. By accepting the Terms of Use, You grant us permission to conduct any necessary verification checks, which may be required by us or by third parties, including regulatory authorities, to validate the information You have provided (the “Checks”). You understand that if we request additional information/verification related to any deposits/withdrawals or other details You have submitted, You may need to provide it.

5.3. During the verification process, we may temporarily restrict Your ability to withdraw Funds from Your Player’s Account and/or limit access to certain sections of the Website. Please be aware that we may need to conduct these Checks periodically for regulatory, security, or other business reasons. If You encounter any issues due to these restrictions, please reach out to us at [email protected].

5.4. In some cases, we may need to contact You directly to obtain further information for the Checks or to request it via the Website. We may request an ordinary or notarized form of identification or an equivalent certified ID that meets the legal standards of Your jurisdiction, along with proof of address, utility bills, bank information, bank statements, and any other documentation that verifies Your identity and source of funds. Without satisfactory submission of this information, we may prevent You from using our Services.

Additionally, if we suspect You have provided deliberately false information, we may retain any funds in the Account - until all the facts of Your case are clarified.

5.5. It may be illegal for individuals under the Relevant Age to use the Website. We may suspend Your or not open for You the Player’s Account until we confirm that You meet the Relevant Age requirement. If it is determined that You were underage when participating in gambling, gaming or betting activities with us and misled us, then:

5.5.1. Your Player’s Account will be immediately closed;

5.5.2. all transactions conducted while You were underage will be nullified and remaining on Your account Funds will be returned to You minus wins (prize), if any, using the same payment method used for the original deposit, where applicable;

5.6. All transactions conducted while You were on the prohibited for gaming jurisdictions and/or from the territories of restricted countries indicated in clause 6.6. herein will be nullified and remaining on Your account Funds will be returned to You minus wins (prize), if any, using the same payment method used for the original deposit, where applicable.

6. KNOW YOUR CUSTOMER POLICY

6.1. To simplify the Age Verification process, please consider the following guidelines when submitting Your documents:

• Each document should be submitted as a separate image.
• While photo captures are preferred, scanned documents are acceptable if they are saved as pdf or jpeg files.

When taking Your pictures, keep these points in mind:

• The image must be clear and all text should be legible.
• Capture the entire photo page of Your passport or ID without covering any part with Your hands.
• Use good lighting to avoid glare and refrain from using a flash.

These measures are essential for promoting responsible gambling practices, as mandated by applicable laws.

6.2. Why is the Player’s Account verification necessary?

Upon registering for the Account, we need to confirm that You are at least 18 years old, or You are of the Relevant Age of Your jurisdiction (place of residence) for using our Services and verify Your identity, which is known as Know Your Customer (KYC) compliance. This is a legal requirement and is an important aspect of responsible gambling/betting. We would like to reiterate that You must comply with the legislative requirements of jurisdiction of Your place of residence regarding legal age at which You can use the Services, as well as ensure that Your participation is lawful under the laws of Your country. Additionally, You must not use the Services if online gambling/betting is prohibited in Your jurisdiction and must adhere to the list of restricted jurisdictions set out in clause 6.6. herein. If You breach legislative requirements of Your residence country and our Terms of Use, it’s Your own responsibility and we are not responsible for this.

6.3. What documents are required?

To confirm Your age, You can provide one of the following documents:

• Passport (recommended);
• Driver’s License;
• National ID Card;
• Birth Certificate (in the frame of additional KYC check).

To verify Your identity (KYC), You may also need to submit additional documents such as:

• Recent Utility Bill (less than 3 months old);
• Recent Bank Statement (less than 3 months old); and/or
• Other documents that may be required by law.

Please be advised that we reserve the right to request You to pass through additional online verification procedure (request Your selfie, arrange a verification call, etc.) and/or to provide a certified copies of identification documents.

It’s Your responsibility to ensure that all documents are in acceptable condition, if any document will be in bad quality, this will postpone Your KYC procedure and accordingly access to or block provision of the Services.

6.4. How should I submit my documents?

The fastest way to verify Your Player’s Account is online in Your Account after You create the Account. After you log into the Account, a verification form will open, which You must fill out and take a photo of the required documents online.

During the Account registration process, except for the submission of documents, if required, You may need to supply specific information for security purposes, if required:

• Your name and contact details, including a valid email address that must be unique to Your Player’s Account.
• Your date of birth to confirm You are at least 18 years old or You are of the Relevant Age.
• A unique username (which may include letters, numbers, underscore, and hyphen) along with a password that must remain confidential.
• Your preferred cryptocurrency from the list offered on our Website and a deposit limit, if applicable.

Our registration page will verify Your entered information in real-time, notifying You of any issues, so You can make necessary adjustments before clicking ‘Sign Up’ button.

We also reserve our rights to perform identity verification at any time during the lifetime of Your relationship with us.

6.5. Please be aware that for legal reasons, You may be restricted from accessing Your Player’s Account while traveling abroad in the restricted territories, where gambling is prohibited by law.

6.6. We are unable to create You the Player’s Account and offer the Services if You are a resident of the listed below countries. In addition, pay attention to what is indicated in clause 1.3., each game provider has its own separate rules and the list of restricted territories, therefore if You reside in one of the restricted territories of one of our game providers, You will not be able to play those provider’s games. Please take note, as have already been mentioned by signing this Agreement You also agree to the Game Rules for each game You play on the Website of the Company.

Restricted countries:

• Afghanistan,
• Algeria,
• Angola,
• Austria,
• Australia,
• Bangladesh,
• Belarus,
• Bolivia,
• Bulgaria,
• Cameroon,
• Central African Republic,
• Chad,
• Comoros,
• Congo,
• Democratic Republic of the Congo,
• France,
• Haiti,
• Iran,
• Kenya,
• Kuwait,
• Laos,
• Lebanon,
• Monaco,
• Myanmar (Burma),
• Namibia,
• Nepal,
• North Korea,
• Papua New Guinea,
• Russia,
• Somalia,
• South Africa,
• South Korea,
• South Sudan,
• Spain,
• Sudan,
• Syria,
• Ukraine,
• United Kingdom,
• Venezuela,
• Vatican City (Holy See),
• Vietnam,
• Yemen.

All FATF blacklist and all other countries where gambling is strictly prohibited by law.

Please be advised that this list is not exhaustive and may change from time to time.

7. ACCOUNT SECURITY AND USER INFORMATION

7.1. Upon creating Your Player’s Account, You must make every effort to keep Your username, password, and/or account number confidential, avoiding any disclosure to others, whether intentional or accidental. This includes, where feasible, ensuring that up-to-date security software is installed on Your Access Device.

7.2. Any transactions conducted using Your accurately entered username, password, and/or account number will be considered valid, regardless of Your authorization. We will not be held responsible for any claims that arise due to Your sharing of Your username, password, or account number with others, whether intentionally or unintentionally.

7.3. If You have lost or cannot remember Your Player’s Account details, or if You suspect that these details may be known by an unauthorized individual, please reach out to us immediately for assistance by contacting [email protected].

8. DEPOSITS, WITHDRAWALS AND REFUNDS FROM PLAYER’S ACCOUNT

8.1. In order to use the Services, You are required to deposit Funds into Your Player’s Account from a source where You are the account holder. These Funds may then be utilized for placing bets or participating in games, as indicated in Section 4.

A deposit wagering requirement of x2 (turnover) is applicable to all withdrawals. Accordingly, prior to requesting a withdrawal, You must place bets totaling at least twice the amount of their deposited funds. Failure to meet this requirement will result in a 10% fee being applied to the withdrawal amount.

If You do not meet the wagering requirements of Your deposit, we will notify You accordingly and offer You the option to either complete the required wagering or proceed with the withdrawal subject to a 10% fee on the requested amount. The withdrawal will be processed based on the option You confirm.

To prevent system abuse and ensure fair gaming, only bets placed at odds of 1.30 or higher will be counted toward meeting wagering requirements when using the real balance (i.e., the funds deposited by the Player, excluding any bonuses or promotional funds).

Bets placed at odds lower than 1.30 will not be counted toward the fulfilment of wagering requirements.

Low-risk betting patterns on roulette games, such as placing multiple bets that cover 24 or more (67%) of the 36 unique number spots on the table (e.g., You bet simultaneously on both Red and Black and covering 36 of the 37 possible outcomes), therefore this bet will not be counted toward wagering requirements.

These conditions are aimed at ensuring fair play, preventing fraud, money laundering, other illicit activities and abuse of our Services.

Withdrawals, including Refunds, will be processed from one (1) hour until seven (7) days following the completion of the KYC process and approval of Your Player’s Account. Please be aware that Refunds will only be issued if there has been no gaming, gambling or betting activity on Your Player’s Account after the deposit for which You are requesting the Refund. Before the Refund is processed, all bonuses in Your balance will be deducted prior to calculating the amount to be refunded. Any other withdrawals from Your Player’s Account will be regarded as payouts of winnings accrued from the use of the Services.

You may only withdraw Funds using the same payment method You originally used to make a deposit, unless we are unable to process the withdrawal through that method or decide otherwise at our discretion. If multiple payment methods were used for deposits, we may divide the withdrawal accordingly and process each portion through the respective method, subject to our internal procedures and applicable anti-money laundering and regulatory requirements.

Please pay attention that the value of cryptocurrencies may change dramatically. It is Your duty to check the exchange rate of cryptocurrency.

Please take note that each withdrawal case is separate, therefore in any case, any withdrawal of funds is additionally checked by Our team, and We reserve the right to accept the final decision regarding the withdrawal of funds and amount of withdrawal.

Please take note, that if the withdrawal amount is too high for a single transaction, we may handle it through several separate transfers.

To initiate Refund or any other withdrawal, You can do this via Your Player’s Account. If You have any problems with Refund or withdrawal, please reach out to our support team via email at [email protected]. We reserve the right to carry out KYC verification procedures for any withdrawals and Refunds. You need to follow Our KYC verification procedures, if any, on the Website during withdrawals or Refunds or go through other verification procedures as may be requested by our support team.

8.2. You are responsible for reporting Your winnings and losses from the Services as required by Your local laws or tax authorities.

8.3. You have the option to establish a daily deposit limit on your Player’s Account. For instructions on how to set up a deposit limit, please reach out to [email protected]. Any confirmed reductions to Your deposit limit will take effect immediately.

8.4. In accordance with the terms regarding the Closure of the Player’s Account and any other stipulations outlined in these Terms and Conditions or their amendments, You may request a withdrawal of funds from Your Player’s Account at any time, provided that:

8.4.1. all deposits made into Your Player’s Account have been confirmed as cleared, with none being charged back, reversed, or otherwise cancelled;

8.4.2. all checks related to the Verification of Your Identity and Money Laundering Requirements have been satisfactorily completed by us; and

8.4.3. You have met any other relevant withdrawal conditions applicable to Your Player’s Account (e.g., any Bonus Terms).

8.5. Please note that, to ensure compliance with applicable legislation, we reserve the right to conduct KYC verification once the total cumulative deposits reach US $10,000 or equivalent.

8.6. The minimum size of deposit or withdrawal will be reflected on the Website page of deposit/withdrawal sections. This depends on the currency of the Funds You use for the Services. After You choose the currency of the Funds and network, You will see the minimum deposit/withdrawal amount at the bottom of the deposit/withdrawal page. If You do not understand something, please contact our support team at [email protected] before making a deposit or before withdrawal.

All payout requests are processed in the order they are received. The time for withdrawal or Refund will depend on the amount, payment providers terms and from the situation in the blockchain network. Please take note that our payment providers may set withdrawal limits, as well payment providers’ and networks’ fees may apply when You withdraw funds and make deposits.

8.7. Without prejudice to other provisions of these Terms of Use, we reserve the right to postpone or decline any withdrawal request at our sole discretion in order to conduct additional checks we deem necessary. In cases where any violations or fraudulent activity are identified during our review, we may withhold withdrawals or reject the withdrawal request entirely.

9. BONUSES

9.1. A bonus is an incentive provided by the Company to the Clients as a result of compliance with the rules and conditions of the promotion, and it is displayed in the corresponding section of the Website, provided that the Company grants such an incentive.

9.2. The Company provides the Clients with various bonuses that can be obtained by fulfilling certain conditions specified for each specific bonus as indicated on the Website.

9.3. The bonus balance does not affect the amount of the deposit, the Bonus Funds can be withdrawn to the Player’s main balance if bonus conditions have been met.

9.4. All accrued bonuses are subject to wagering according to the established wagering requirement (if applicable).

9.5. Once the game begins, real funds are deducted first, followed by bonus funds.

9.6. The bonus is credited in the selected cryptocurrency of the wallet.

9.7. If the Player participates in multiple promotions, each Bonus must be wagered separately.

9.8. Upon meeting the conditions for wagering the bonus (wagering requirement), the bonus funds are automatically credited to the Player’s account. Once credited to the Player’s account, the Funds can be withdrawn by the Player. The amount of funds transferred to the Player’s balance cannot exceed the maximum transfer amount specified in the promotion’s rules.

9.9. The Company reserves the right to block the bonus in case of fraud.

9.10. The Company has the right, at its discretion, to offer the Players bonuses according to the Company’s internal bonus policy.

9.11. The Player has the right to independently decide on the activation and use of the bonus.

9.12. Any other terms defined in these Terms of Use may be interpreted by other rules of the Company posted on the website.

9.13. If a Player is found to be abusing the Company’s bonuses, the Company reserves the right to cancel the bonus.

Abusive behaviour regarding bonuses, or bonus abuse, includes but not limited:

1. Two tier betting;
2. The use of the bonus balance to obtain a delayed win with real money in games that have an accumulation feature;
3. When playing with bonus funds, it is prohibited to deliberately use game mechanics for the purpose of meeting bonus wagering requirements, including postponing free spins or bonus rounds, as well as collecting Scatter symbols using the bonus balance with the subsequent crediting of free spins or winnings to the real balance. Violation of this rule may result in the cancellation of all winnings, confiscation of the balance, and possible blocking of the player’s account;
4. Placing bets using real funds on events with a deliberately delayed settlement (long-term events, bets settled after a significant period of time, etc.) for the purpose of preserving the real balance and subsequently using bonus funds to fulfill bonus wagering requirements;
5. Bonus could only be used once within family members, household, address (postal or IP), email address, access device, or any shared environment (such as schools, workplaces, public libraries, etc.);
6. Betting more than 10% of the bonus amount in a single bet, spin or round;
7. Manipulation of software, exploitation of loopholes or other technical forms of abuse or other behaviour which amounts to deliberate cheating.

Once an Account is identified as engaging in bonus abuse, the Player is prohibited from using any additional bonuses or participating in promotions on the Website.

9.14. The slots available for wagering the bonus are listed on the Website in the corresponding category along with the Game Rules that are an inevitable part of these Terms and Conditions as indicated in paragraph 1.3.

10. LEGAL USE OF THE WEBSITE

10.1. Accessing or using the Website or any of its Services may be prohibited for certain residents or individuals in specific countries. We do not intend for the Website to be utilized for betting, gaming, gambling or other purposes by individuals in jurisdictions where such activities are illegal, including the United States and other territories identified herein. The mere accessibility of the Website in these regions or its availability in a local language does not imply a guarantee of legality regarding access, usage, deposits, or withdrawal of winnings from the Player’s Account. Furthermore, the existence of the Website does not constitute an offer or invitation for betting, gaming, gambling or other Services in jurisdictions where such activities are unlawful.

10.2. It is Your responsibility to familiarize yourself with the applicable laws in Your location. You must ensure that You are complying with local regulations when opening the Player’s Account and/or using the Website. You represent, warrant, and agree that You will act in accordance with the law.

10.3. If we determine that You are residing in a country where the use of the Website is illegal or if You are accessing the Website from such a location, we reserve the right to promptly close Your Player’s Account. The procedure for returning the remaining balance on Your Account is specified in clause 5.6., if this is possible according to our Terms of Use and applicable laws.

11. ACCESS TO, AND USE OF, THE SERVICES

11.1. In order to access the Services You should follow these Terms of Use and the instructions provided at the respective section of the Website.

11.2. You are responsible for verifying that all details related to any bet, wager, deposit or similar transaction You make using the Services (“Transaction”) are accurate when using the Website, whether directly, via an application, or by other means, in line with the applicable Game Rules.

11.3. You can access Your Transaction history by selecting “My Account” on the Website or You can reach out to our Customer Services team at [email protected], including the option to request a written statement.

11.4. We retain the right to decline all or part of any Transaction You request at our discretion, especially in cases where You have violated the Terms of Use. If You are uncertain about whether the Transaction has been successfully accepted, please reach out to [email protected].

11.5. Once we have accepted the Transaction, You cannot cancel it unless we provide our agreement to do so.

11.6. For gaming, gambling or betting activities, the applicable Game Rules will specify the moment at which we will no longer accept additional wagers or bets.

11.7. We reserve the right to void or cancel any Transaction, winnings, or suspend payouts if we detect any irregular, suspicious, or abnormal betting patterns. This includes, but is not limited to, situations where bets were placed using Funds that had not yet been validated or confirmed at the time the bet was made. Such actions may also be taken if there are reasonable grounds to suspect the use of unfair strategies, collusion, or circumvention of our operational, technical, or financial systems. Any decision made by the Company in this regard shall be final and not subject to appeal.

11.8. If You are accessing the Services through an electronic communication method, please be aware of the following:

11.1.1 Regarding Your use of the Website for placing bets or playing games:

11.1.1.1 Your connection or equipment may be slower than used by others, which could impact Your performance in time-sensitive events available on the Website;

11.1.1.2 You might experience system flaws, faults, errors, or interruptions in Services, which will be addressed according to the IT Failure policy outlined below;

11.1.1.3 The Game Rules for each event or game available on the Website are accessible and should be reviewed by You prior to utilizing the Services provided on the Website.

11.9. You are solely responsible for providing and maintaining all of Your Access Devices, related equipment, networks, and the Internet access services necessary for accessing the Services. We will not be liable for any losses incurred by You due to issues related to the Internet or any telecommunications service provider You have chosen to connect to the Services, including but not limited to loss of the Services, poor connectivity or insufficient bandwidth. For clarity, the Operator does not guarantee or represent that the Services will be compatible with any specific third-party software or hardware, including any third-party analyses that claim to deliver specific results from the Services.

11.10. Under no circumstances should You use the Services for any purposes that could be deemed defamatory, abusive, obscene, illegal, racist, sexist or otherwise discriminatory or that might cause offense. You must refrain from using abusive or aggressive language or images, swearing, threatening, harassing or mistreating any other individuals, including other users, through the Website. Additionally, You must not impersonate anyone else or behave disrespectfully towards any Operator’s staff providing the Services, Customer Services or any helpdesk or support functions available to You.

11.11. You may use the Website free of charge for Your personal entertainment and You are not permitted to give third parties access to Your Account.

11.12. Any material downloaded by You from the Website is done so at Your own risk and the Operator will not be liable for any loss of data or other damages incurred as a result of such downloads.

11.13. If we have reason to believe that Your use of the Services violates any provisions of this Section 11, we reserve the right, without affecting any other rights we may have, to immediately suspend Your access to the Services until all the circumstances of the case are clarified.

12. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY

12.1. The following practices (or any of them) in relation to the Services:

• use any programs/solutions to hide Your identity and location;
• use third party/false documents, proof of identity and other information requested by the Company;
• abuse of bonuses or other promotions;
• using unfair external factors or influences (commonly known as cheating);
• taking unfair advantage (as defined below);
• opening any Duplicate Accounts; and/or
• undertaking fraudulent practice or criminal activity (as defined below),

constitute “Prohibited Practices” and are not permitted and will constitute a material breach of the Terms of Use. We will make reasonable efforts to prevent and identify such practices and to determine the Players involved in Prohibited Practices. Nonetheless, we will not be liable for any loss or damage You may suffer as a result of these Prohibited Practices and any actions we take in response will be entirely at our discretion.

12.2. You agree that You shall not participate in or relate to any form of Prohibited Practice in connection with Your access to or use of the Services.

12.3. We can suspend or terminate Your Account and our cooperation with You if:

12.3.1. We have reasonable grounds to suspect that You have engaged in or been associated with any form of Prohibited Practice. Our belief may be based on the use of fraud, cheating, and collusion detection methods employed by us, our gaming partners and other suppliers within the gambling, betting and gaming industry;

12.3.2. In our reasonable assessment, Your continued use of the Services may pose a risk to our regulated status, including our ability to maintain licensing with the Licensing Authority.

12.4. The rights outlined in clause 12.3 do not affect any other rights that we may have against You, whether under the Terms of Use or in accordance with law.

12.5. For the purposes of this section 12:

12.5.1. “Fraudulent practice” refers to any fraudulent activity carried out by You or by any individual acting on Your behalf or in collusion with You. This includes, but is not limited to: (a) fraudulent chargebacks and rake-back activities; (b) the use of a stolen, cloned, or otherwise unauthorized credit or debit card/accounts by You or anyone participating in the same game as You at any time; (c) collusion with others to gain an unfair advantage (including through bonus schemes or other incentives offered by us); (d) any attempt to provide false or misleading account information; and (e) any actual or attempted actions by You that we reasonably consider to be illegal in any relevant jurisdiction, conducted in bad faith or aimed at defrauding us or evading any contractual or legal obligations, regardless of whether such actions cause us any damage or harm.

12.5.2. “Criminal activity” encompasses, but is not limited to, money laundering and any violations of laws or regulations in Your country, where You are participating or where Your IP address is registered; and

12.5.3. “Unfair advantage” shall include, without limitation:

12.5.3.1. the exploitation of a fault, loophole or error in our or any third party’s software used by You in connection with the Services (including in respect of any game);

12.5.3.2. the use of third-party software or analysis systems; or

12.5.3.3. the exploitation by You of an Error as defined below, in any case either to Your advantage and/or to the disadvantage of us or others.

12.6. In exercising any of our rights under this Section 12 concerning the Prohibited Practice, we will make every reasonable effort to ensure that, while adhering to our regulatory and legal obligations, we exercise those rights fairly towards You and our other Сustomers.

12.7. We reserve the right to notify the appropriate authorities, other online gaming, betting or gambling operators, online service providers, banks, credit card companies, electronic payment providers or other financial institutions regarding Your identity and any suspected Prohibited Practices on Your part. You agree to fully cooperate with us in investigating any such activities.

13. CLOSURE OF PLAYER’S ACCOUNT OR COOLING-OFF PERIOD; TERMINATION OF THE TERMS OF USE

CLOSURE AND TERMINATION BY YOU

13.1. As long as Your Player’s Account does not reflect a balance owed to us, You may close Your Player’s Account and terminate the Terms of Use by giving us at least twenty-four hours’ notice. To do this, please contact us at [email protected].

Your request should include:

13.1.1. A clear indication of Your intention to close Your Player’s Account; and

13.1.2. An explanation of Your reasons for closing the Account, especially if it relates to concerns about the frequency of Your usage.

We will respond to Your request in a timely manner, confirming the closure of Your Player’s Account and the effective date of such closure. Please note that You remain responsible for all activity on Your Player’s Account until the closure has been completed by us, at which point the Terms of Use will terminate.

13.2. When You request closure of the Player’s Account under paragraph 13.1 we will return any outstanding balance in the Player’s Account to You.

13.3. In the event of termination of Your Player’s Account as outlined in this Section 13, we reserve the right without limiting our rights under this Section 13 to withhold any amounts from the repayment of Your outstanding balance. This may include funds related to: (a) Collusion, Cheating, Fraud, or Criminal Activity; (b) Breaches of the Terms of Use; (c) Any other provisions stated in the Terms of Use; or (d) Requirements imposed by applicable laws or regulations.

13.4. When processing the repayment of Your outstanding balance, we will utilize stated by You Your cryptocurrency wallet address.

13.5. If You have closed Your Player’s Account, it may be possible for us to reopen it with the same account information upon Your request. In such cases, while Your account will retain the same details, it will be governed by the Terms of Use that are in effect at the time of reopening and any previous entitlements (including bonuses or contingent winnings) will no longer be applicable.

CLOSURE AND TERMINATION BY US

13.6. We reserve the right to close Your Player’s Account and terminate the Terms of Use at any time, regardless of any other provisions in the Terms of Use, by providing written notice (or an attempt to provide notice) to You at Your Contact Details. If we decide to terminate Your account, we will refund the remaining balance in Your Player’s Account as soon as reasonably possible after receiving Your request, except for cases outlined in paragraph 13.7 or other cases prescribed in our Terms of Use.

13.7. If we close Your Player’s Account and terminate the Terms of Use due to Collusion, Cheating, Fraud, Criminal Activity or a Breach of the Terms of Use (in accordance with our internal policy we are not obliged to provide You with the details of the revealed by us any illegal or improper activity indicated in this clause on Your part), the balance in Your account will be considered non-refundable and will be forfeited to cover any claims we may have against You at the time of closure (whether related to Your Player’s Account, Duplicate Account or otherwise). The closure of Your Player’s Account and the termination of the Terms of Use will automatically cancel all Your pending bets. For clarity, we will not add any bonuses to Your Player’s Account and You will not have any rights to contingent winnings after the closure date (whether initiated by us in accordance with the Terms of Use or at Your request).

13.8. The following Sections shall survive any termination of the Terms of Use: 21, 65, 17, 70, 71, 72, 73, 75, 76, 78, 79, 80, 81, 84 and any other paragraphs which are required for the purposes of interpretation; together with any relevant sections of the Game Rules, the Privacy Policy and the Additional Terms.

COOLING-OFF PERIOD

13.9. If You wish to take a short break from using our Services, You may request a temporary suspension of Your Player Account by activating a cooling-off period. During this period, You will not be able to place bets or participate in any gaming activities on the Website.

13.10. To request a cooling-off period You need to contact our Customer Support team at [email protected]. Once activated, the cooling-off period will begin immediately, and Your access will be automatically restored after the selected period ends, unless You request further restrictions or other methods of restricting access to the Account such as self-exclusion or Account closure.

13.11. Please note that a cooling-off period is not considered a form of self-exclusion. If You wish to be self-excluded, please refer to Section 84 and/or to our Customer Support team at [email protected].

13.12. If You believe that Your gambling activity may be causing You harm, we strongly recommend that You activate a self-exclusion, as outlined in Section 84, or close Your Account in accordance with this Section 13;

SUSPENSION BY US

13.13. We reserve the right to suspend the Player’s Account under the specific circumstances outlined in the Terms of Use. During the suspension of Your Account: (a) all activities will be halted, including deposits, withdrawals, betting, gambling or gaming, until we decide to reactivate it; (b) no bonuses or contingent winnings will be added to the Account; and (c) we will work to address the issue that led to the suspension with the aim of resolving it as quickly as possible, so that the Account can either be reactivated or closed, as appropriate. Please take note, that in accordance with our internal policy we are not obliged to provide You with the explanation regarding our decision to suspend Your Account.

14. ALTERATION OF THE WEBSITE

14.1. We reserve the right to change or modify any Services (including pricing) offered on the Website at our sole discretion, at any time, to ensure the continued functioning of the Website. This will not affect any games or bets that are already in progress at the time of the changes. Occasionally, we may limit Your access to certain areas of the Website to perform maintenance or to modify any of the available Services.

15. THIRD PARTY SOFTWARE

15.1. To use the products available through our Services, You may need to download and install software provided by third-party sources onto Your Access Device (referred to as “Software”). This Software may encompass a variety of applications, including those for accessing device functionalities, our downloadable casino or poker products, as well as any promotional, marketing, and utility applications.

15.2. In such cases, You may be required to enter into a distinct agreement with the owner or licensor of the Software regarding Your usage (the “Third-Party Software Agreement”). If there is any conflict between the Terms of Use and the Third-Party Software Agreement, the Terms of Use will take precedence, specifically concerning Your relationship with the Operator.

15.3. It is Your obligation to ensure that any Software is downloaded in a way that is compatible with the configuration of Your Access Device. To clarify, we cannot be held responsible for any issues arising from improperly downloading the Software that negatively impacts the functioning of Your Access Device.

15.4. While the Services accessed through any application on Your Access Device are governed by the Terms of Use, the conditions for downloading or installing any application (“App”) will be determined by the agreement You enter into with the App supplier. However, if there are inconsistencies between the Terms of Use and such an agreement, the Terms of Use will prevail in relation to Your dealings with the Operator.

16. IT FAILURE

16.1. In the event of issues arising with the software or hardware utilized in delivering the Services, we will make the best effort to resolve the problem as quickly as possible. If such issues lead to an interruption of a game that cannot be resumed from the exact point it was halted without compromising Your experience, we will take reasonable measures to ensure fair treatment. This may include restoring the balance in Your account to the state it was in after the last bet or game recorded on our server, just before the issue occurred.

17. ERRORS OR OMISSIONS

17.1. There may be various situations in which we mistakenly accept a bet or wager or process a payment in error. Some examples of these situations include, but are not limited to:

17.1.1. Instances where we incorrectly state odds or terms of a bet or gaming wager due to apparent mistakes or omissions in entering data, setting up a market, or as a result of a technical malfunction;

17.1.2. Situations involving a “palpable error”, which occurs when:

17.1.2.1. bets are placed before an event occurs, and the prices or terms offered are significantly different from those generally available in the market; or

17.1.2.2. the prices or terms provided at the time a bet is placed are evidently incorrect based on the probability of the event occurring;

17.1.3. Scenarios where we continue to accept bets on a market that should have been suspended, including instances when the event is ongoing (except in cases of ‘in-running’ bets) or has already concluded (often referred to as ‘late bets’);

17.1.4. Cases where an error occurs due to the Prohibited Practice;

17.1.5. Instances in which we should not have accepted a bet, or have the authority to cancel or re-settle a bet according to the Betting Rules (e.g., due to “Related Contingencies”);

17.1.6. Errors made regarding the amount of winnings or returns issued to You, including those stemming from manual or automated input mistakes; or

17.1.7. Mistakes related to the amount of free bets or bonuses accredited to the Player’s Account.
These occurrences will be collectively referred to as “Errors”.

17.2. We reserve the right to:

17.2.1. Correct any Error concerning a placed bet and re-settle it at the correct price or terms that should have been available through the Operator (excluding any publishing error) at the time of the bet, with the bet treated as if it were made under the proper terms; or

17.2.2. If it is not feasible to correct and re-settle as described in 76.2.1., void the bet and return Your wager to Your Player’s Account; or

17.2.3. In cases where the Error is due to the Prohibited Practice, take the actions outlined in the Terms of Use.

17.3. Any Funds credited to Your Player’s Account or paid out to You as a result of an Error will be considered as held in trust for us, and You must promptly return them upon our request. In such instances, if there are funds in Your Player’s Account, we reserve the right to reclaim those amounts according to the Terms of Use. We commit to making reasonable efforts to detect Errors and notify You as soon as possible.

17.4. Neither we (including our employees or agents), nor our partners or suppliers, will be liable for any losses, including lost winnings, that arise from an Error made by us or by You.

17.5. You are required to notify us as soon as reasonably possible if You become aware of any Error with respect to any bet or wager You have placed. We reserve the right to declare null and void any bets that are subject to such an Error.

17.6. If You have placed subsequent bets or engaged in gambling, gaming, betting activities using Funds that were credited to Your Player’s Account or awarded to You due to an Error, we may cancel those bets and/or retain any winnings accrued from such amounts. If we have issued any payouts related to these bets or gambling, gaming, betting activities, those amounts will be considered held in trust for us, and You must return them immediately upon our request for repayment.

18. LIMITATION OF LIABILITY

18.1. Your use of and access to the Services is entirely at Your own risk and discretion. We are not responsible for any attempts made by You to utilize the Services in ways that were not intended by us.

18.2. The Services are offered on an “AS IS” basis without any express or implied warranties, conditions, commitments, or representations, whether statutory or otherwise. The Company specifically disclaims all implied terms, representations, conditions, and warranties, including those related to merchantability, satisfactory quality, and suitability for any specific purpose. The Company does not guarantee that: (i) the Website and Services will fulfil Your needs; (ii) the Website and Services will be free from infringing any third party’s intellectual property rights; (iii) the Website and the Services will operate without errors or interruptions; (iv) any defects on the Website and in the Services will be rectified; or (v) the Website or the Servers are virus-free.

18.3. We commit to delivering the Services with a reasonable level of skill and care, consistent with the descriptions provided in the Terms of Use. However, we do not offer any additional guarantees or warranties concerning the Services or any associated products or services, and we exclude all implied warranties to the fullest extent permitted by law. This includes implied warranties related to satisfactory quality and/or suitability for Your intended purpose. Specifically, we do not guarantee that the Website will always be available without interruptions or that it will be free from bugs, viruses, or other errors.

18.4. We (including our Group companies, affiliated companies, payment processors, partners, officers, directors, agents, and employees) will not be liable to You for any claims arising out of contract, tort (including negligence), or any other basis, related to:

18.4.1. Loss of Data;

18.4.2. Loss of Profits;

18.4.3. Loss of Revenue;

18.4.4. Loss of Business Opportunities;

18.4.5. Loss of or Damage to Goodwill or Reputation;

18.4.6. Business Interruption; or

18.4.7. Any indirect, special, or consequential losses or damages, even if we have been advised of the possibility of such losses, arising from the Terms of Use or any use of the Services by You.

19. BREACH OF THE TERMS OF USE

19.1. You agree to fully indemnify, defend, and protect us, along with our officers, directors, employees, agents, contractors, and suppliers, from any and all losses, costs, expenses, claims, demands, liabilities, and damages (including legal fees) that may arise, regardless of foreseeability, as a result of or in connection with:

19.1.1. Your access to and use of the Services, or that of anyone else utilizing Your username and password; and/or

19.1.2. Your violation of any terms or provisions set forth in the Terms of Use.

19.2. If You breach the Terms of Use, we may, at our discretion, notify You (using the Contact Details You provided) of the violation before suspending or terminating Your Account. This notification will require that You cease the relevant actions or omissions and/or rectify any mistakes on Your part, while informing You of our planned actions should You fail to comply. However, it is important to note that such notification is not a prerequisite for the suspension or termination of Your Account.

19.3. We reserve the right to deactivate any user identification code or password, whether it was created by You or assigned by us, at any time if we reasonably determine that You have not adhered to any of the provisions of the Terms of Use.

19.4. In addition to any other available remedies, if You violate any of the Terms of Use, we are entitled to withdraw any positive balance from Your Player’s Account to cover any amounts that may reasonably be claimed against You under the Terms of Use and/or in accordance with law.

20. INTELLECTUAL PROPERTY RIGHTS

20.1. All elements of the Website including design, text, graphics, music, audio, photographs, videos, their arrangement, software compilations, source code, and any other content incorporated into the Services are protected by copyright and other proprietary rights, either owned by us or used under license from third-party rights holders. Should any material within the Services be available for download or printing, it may only be downloaded to a single device and printed for Your personal, non-commercial use.

20.2. Your access to the Services does not confer to You any rights to any intellectual property owned by us or any third party. The only rights granted to You are a personal, non-exclusive, non-transferable license to use such intellectual property strictly for Your own personal, non-commercial purposes in accordance with the Terms of Use.

20.3. No rights are granted to You to use or reproduce any trademarks or logos displayed on the Website, except as expressly allowed under the Terms of Use.

20.4. You are prohibited from, and must not allow others to, copy, store, publish, rent, license, sell, distribute, modify, add to, delete, remove, or tamper with the Website or any part thereof. Furthermore, You may not disrupt or attempt to disrupt the Website in any manner, except when viewing or using it in compliance with the Terms of Use.

20.5. All intellectual property rights related to the name “CLAPS” along with the logos, designs, trademarks, and other distinctive branding elements of the Operator, as well as any content supplied by the Operator or third parties for use on the Website, are owned by the Operator or the relevant third party. You agree not to display or utilize these logos, designs, trademarks, or branding elements in any manner without obtaining prior written consent from the Company.

21. VIRUSES, HACKING AND OTHER OFFENCES

21.1. You are prohibited from:

21.1.1. compromising the integrity of the Website;

21.1.2. attempting to gain unauthorized access to the Website, its servers, or any server, computer, or database linked to it;

21.1.3. inundating the Website with excessive information, multiple submissions, or spam

21.1.4. intentionally or carelessly using any features that could disrupt the Website's functionality, such as deploying or spreading viruses, worms, trojans, logic bombs, or any other harmful materials;

21.1.5. interfering with, modifying, removing, or otherwise altering any information displayed on the Website;

21.1.6. launching attacks against the Website through denial-of-service or distributed denial-of-service methods. Any suspected violations will be reported to the appropriate law enforcement agencies, and we will cooperate with them by disclosing Your identity. Should such a breach occur, Your access to the Website will be revoked immediately.

21.2. We are not responsible for any loss or damage resulting from distributed denial-of-service attacks, viruses, or other harmful technology that may infect Your Access Device and related systems, software, data, or any proprietary materials as a result of Your use of the Website or any downloads from the Website or any linked websites.

22. YOUR PERSONAL INFORMATION

22.1. All information related to Your Player’s Account that we store is securely held and remains confidential, unless otherwise specified in the Terms of Use (which include, for clarity, the Privacy Policy).

22.2. We are obligated by law to adhere to data protection regulations concerning the use of Your personal information collected during Your use of our Services. We take our responsibilities regarding Your personal information very seriously.

22.3. In order to provide the Services, we need to collect certain details about You before You begin using them, which may include Your name, date of birth, and contact information, as well as Your marketing preferences (“Your Personal Information”).

22.4. By providing us with Your Personal Information, You give Your consent for us to process it in the frame of the provision of the Services to You, including any particularly sensitive information:

22.4.1. for reasons outlined in the Terms of Use (including the Privacy Policy); and

22.4.2. for other necessary purposes related to the operation of the Services, which may involve sharing Your information with our service providers, payment processors, employees, agents and/or other counterparties. This includes, for example but not limited, those providing postal, marketing, and customer service functions. We may also be required to disclose Your Personal Information to comply with legal or regulatory requirements.

22.5. We may keep copies of any communications You send to us (including emails) to ensure we have accurate records of information received from You.

23. COOKIE USAGE ON THE WEBSITE

23.1. The Website may utilize “cookies” to monitor Your Internet usage and enhance the Website’s functionality. A cookie is a small text file that is stored on Your Access Device when You visit the Website, enabling us to recognize You upon Your return. We implement cookies for various functions, including facilitating Your ability to stay logged in while You navigate between different sections of the Website to place bets or participate in games using Your Player’s Account. Additionally, we utilize cookies for analytical purposes to identify any technical issues our Сustomers may encounter, which helps us enhance their overall experience.

23.2. If You wish to refuse cookies or remove any that are already on Your Access Device, we suggest following the guidance for deleting current cookies and preventing future cookies on Your file management and web browser software. Please be aware that by removing or disabling our cookies, some areas or features of the Website may become inaccessible to You.

24. DISPUTES AND NOTICES

24.1. Any claims or disputes related to:

24.1.1. the acceptance or resolution of a bet placed using our Services must be filed within 2 weeks from the date of the initial transaction; and

24.1.2. a game You participated in using our Services must be submitted within two weeks following the date of the corresponding transaction or game.

24.2. If You would like to lodge a complaint concerning our Services, Your first step should be to contact us at [email protected] as soon as possible. Your complaint will be escalated within our Support team as needed until it is resolved

24.3. You acknowledge that the outcome of games played through our Services is determined by our random number generator, and You accept all game results. In the rare event of a discrepancy between the result displayed on Your screen and the result recorded on the game server operated by us, the result on the game server will take precedence. You further recognize that our records will be the final authority regarding the conditions and results of Your participation in any online gaming, gambling, betting activity.

24.4. When we need to reach You, we may use any of Your provided contact details. Notifications will be considered effectively delivered and received immediately after sending an email, after a direct phone conversation (including leaving a voicemail), or three days after mailing a letter. To confirm the delivery of any notice, it is sufficient to prove that a letter was properly addressed, stamped, and sent; for an email, it is adequate to show that it was sent to the specified email address listed in Your contact information at the time of dispatch.

24.5. If You do not receive a response to Your complaint or believe the issue remains unresolved, You have the option to escalate the matter to Anjouan Gaming’s Player Support.

25. ASSIGNMENT OF RIGHTS AND OBLIGATIONS

25.1. We retain the right to transfer, assign, sublicense, or pledge the Terms of Use (referred to as an “assignment”), either in full or in part, to any party without notifying You, as long as the assignment is made under the same or more favourable terms for You.

25.2. You are not permitted to assign, sublicense, or transfer any of Your rights or obligations under the Terms of Use in any way.

26. EVENTS OUTSIDE OUR CONTROL

26.1. We will not be liable or responsible for any failure or delay in fulfilling our obligations under the Terms of Use if such failure or delay is due to circumstances beyond our reasonable control. This includes, but is not limited to, disruptions in telecommunications networks, power outages, failures of third-party equipment, fire, lightning, explosions, floods, severe weather, labour disputes or lockouts, terrorist acts, and actions by governments or other authorities (“Force Majeure Event”).

26.2. Our obligations will be considered suspended for the duration of the Force Majeure Event, and we will receive an extension of time to fulfil those obligations for that period. We will make reasonable efforts to resolve the Force Majeure Event or to identify alternative means by which we can fulfil our obligations despite its occurrence.

27. WAIVER

27.1. If we do not insist on the strict fulfilment of any of Your obligations or choose not to exercise any rights or remedies available to us, this will not be interpreted as a waiver of those rights or remedies, nor will it exempt You from meeting those obligations.

27.2. A waiver by us of any breach does not imply a waiver of any future breaches.

27.3. Any waiver of the provisions of the Terms of Use by us will only be effective if it is explicitly stated as a waiver and is communicated to You in writing as outlined in Section 76 (Disputes and Notices) above.

28. SEVERABILITY

28.1. If any provision of the Terms of Use is found by a competent authority to be invalid, unlawful, or unenforceable to any extent, that provision will be severed, and the remaining terms, conditions, and provisions will remain valid to the fullest extent permitted by law.

28.2. In such instances, the invalid or unenforceable provision shall be modified in a way that aligns with applicable law and closely reflects the original intent of the Operator.

29. ENTIRE AGREEMENT

29.1. The Terms of Use, along with any documents expressly referenced within them, constitute the complete agreement between You and us, replacing any prior agreements, understandings, or arrangements whether spoken or written between the parties (You and Company).

29.2. Both parties acknowledge that no reliance has been placed on any representations, commitments, or promises made by the other party, nor on anything implied from discussions or written exchanges, except as explicitly stated in the Terms of Use.

29.3. Neither party shall have recourse for any false statements made by the other before the date of this agreement, whether verbal or written, unless such statements were made fraudulently. The sole remedy for the other party will be for breach of contract, as outlined in the Terms of Use.

30. THIRD PARTY RIGHTS AND ASSET TRANSFER PROHIBITION

30.1. Unless expressly stated otherwise in these Terms of Use, no individual or entity that is not a party to these Terms has the right to enforce any of the provisions. You are explicitly prohibited from transferring any valuable assets of any kind to third parties. This includes, but is not limited to, the transfer of account ownership, winnings, deposits, bets, rights, and claims related to these assets, regardless of their legal or commercial nature. This prohibition encompasses, but is not limited to, actions such as encumbering, pledging, assigning, creating usufruct, trading, brokering, hypothecating, or gifting these assets, either individually or in collaboration with any third party, including but not limited to fiduciaries, individuals, companies, foundations, or associations, in any form or manner.

31. GOVERNING LAW AND JURISDICTION

31.1. These Terms of Use and any matters relating hereto shall be governed by and interpreted in accordance with the laws of the Autonomous Island of Anjouan, Union of Comoros.

31.2. You irrevocably agree that, unless otherwise stipulated below, the courts of the Autonomous Island of Anjouan shall have exclusive jurisdiction over any claims, disputes, or differences arising from or related to the Agreement. You irrevocably agree that the courts of the Autonomous Island of Anjouan shall have exclusive jurisdiction over any claims, disputes, or disagreements related to the Agreement and any matters arising from it. You also waive any right to challenge the jurisdiction of these courts, object to legal action being taken in these courts, or claim that the forum is inconvenient. However, this clause does not restrict our rights to initiate legal proceedings against You in any other court with appropriate jurisdiction, nor does it prevent us from pursuing legal action in multiple jurisdictions simultaneously or otherwise, as allowed by the applicable laws of those jurisdictions.

32. RESPONSIBLE GAMING/GAMBLING/BETTING

32.1. For Сustomers who wish to limit their gaming, gambling, betting activities, we offer a voluntary self-exclusion which can either bet defined or indefinite. This allows You to close Your Player’s Account or restrict Your ability to place bets or play games on the Website for a minimum period of 24 hours, or for a longer period. In the case of an indefinite self-exclusion, Your account will remain self-excluded for a minimum period of 24 hours, unless stated otherwise. If You wish to be excluded for a longer period, please contact our Customer Support team at [email protected] and clarify Your request.
In order to start the process of self-exclusion, You need to contact our Customer Support team via email at [email protected] regarding Your request for self-exclusion with an explained reason. If You wish to stop playing for other reasons, please consider taking a break (a cooling off period) or closing Your Account.
Your self-exclusion request must be sent to our Customer Support team from the email address linked to Your Player’s Account. You must also include Your Player ID and other personal details necessary to verify Your identity.
Once Your selected self-exclusion period has come to an end, Your Player’s Account will be automatically reopened.
For more detailed information, You can contact our Customer Support team at [email protected].

32.2. If You have concerns about Your gaming, gambling, betting habits, the following guidelines may be helpful:

32.2.1. Set limits on the amounts You are willing to wager or deposit.

32.2.2. Decide in advance how long You want each gambling session to last and keep an eye on the time.

32.2.3. Ensure that gambling does not interfere with Your daily responsibilities.

32.2.4. Stop playing and choose to self-exclude, or take a cooling off period, or close Your Account.

32.3. Please note that gambling is not recommended if You are recovering from any form of dependency or if You are under the influence of alcohol or any other substances, including certain prescription medications.

32.4. Remember that gambling should be seen as a form of entertainment, not as a way to earn money or recover from financial losses. Recognizing that You may be developing a gambling problem is the first step toward regaining control.

32.5. Keep in mind:

32.5.1. Gambling should be fun and not seen as a way to make money.

32.5.2. Avoid chasing losses.

32.5.3. Only gamble with money You can afford to lose.

32.5.4. Monitor the time and money You spend on gambling.

32.5.5. Do not gamble when You are under the influence of alcohol or when You are depressed or upset.

32.5.6. Understand Your chance of winning and how the Services work.

32.6. For more information, please contact our Customer Support team at [email protected].

32.7. We are committed to supporting Responsible Gambling initiatives. If you feel that gambling is becoming a problem, we recommend visiting https://www.gamcare.org.uk/ or https://www.gamblersanonymous.org/ga/ for further assistance.

32.8. We encourage parents and guardians to make use of Internet filtering tools to manage and restrict online content based on specific criteria. These tools can help prevent access to gambling websites and other age-restricted services. If You share Your device with individuals under the Relevant Age or with persons who have chosen to self-exclude from gambling, we strongly recommend enabling such parental controls. Moreover, You can also use these websites to restrict Your access to gambling websites as a protective measure for Yourself, if required.

33. LINKS

33.1. Any hyperlinks to other websites that we provide are solely for informational purposes. You access these links at Your own discretion and risk, and we are not responsible for the content, usage, or information found on those websites. Additionally, You are not permitted to link to or frame our Website without our explicit written consent.

34. CONTACTING US

34.1. You can contact the Operator via email at [email protected].

If You have concerns about Your gambling habits, here are some guidelines that may help:

• Decide in advance how long You want Your wagering session to last and keep track of the time.
• Ensure that gambling does not interfere with Your daily responsibilities.
• Gambling is not recommended if You are recovering from any form of dependency or are under the influence of alcohol, other substances, or certain prescription medications. We advise consulting your doctor for further guidance.
• Remember that gambling should be a recreational activity, not a source of income or a method to recover financial losses.